Job description
- Multiple contract roles
- 12 month initial contract
- Onsite
- Must have Australian Working Rights
- Adelaide based
The role:
- Provide Level 2 in-depth IT end user technical support and advice support to staff including VIP executives, and students on the usage of desktop and AV equipment.
- Escalate to Level 3 support as required.
- Provide technical guidance for staff as required in resolving incidents with hardware, software and devices as required.
- Keep customers regularly updated as to the progress of their incident or request in ServiceNow and escalate matters as required.
- Follow all ITDS processes and procedures for work performed ensuring compliance.
- Provide technical support necessary to ensure that a high standard of customer service is delivered.
- Maintain a professional demeanour and calm outlook when dealing with other members of the community.
- Provide operational support and maintenance for desktop and AV equipment.
- Provide training, advice and support in the use of AV Conference facilities to stakeholders.
- Identify regularly occurring problems and implement permanent solutions.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
