Job description
Be a part of a collaborative team as a Level 2 SAP Support Analyst and investigate, triage and resolve level 2 and 3 incidents and requests via an incident management system.
What we're looking for:
- Demonstrated experience in the use of an ICT Service Management Tool and the ability to apply ITIL methodology for incident management
- Demonstrated ability to liaise with and manage internal and external stakeholders to achieve a business outcome
- Demonstrated ability to analyse and report on data using Microsoft Excel
- Experience in using the following systems: o SAP CRM System o SAP Payment System (SAP PSCD) o Incident (Ticket) Management System (HP Service Manager) o Microsoft Excel (Proficient advanced skills)
- Must be Australian citizens
What's on offer:
- Initial contract of 12 months + extension
- Competitive rates
- Canberra based
If this sounds like you, we look forward to hearing from you!
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Yusay on 02 6151 9208 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
