Job description
Do you have strong people skills and technical ability, with a methodical approach to project delivery? If the answer is yes, this niche player in the IT industry is looking for you...
You will work on IT systems that power gift cards and POS machines. You will be responsible for liaising with our clients, providing administrative support and maintaining the accuracy of their data. These tasks are critical and are time & date sensitive, driven by the client's deadlines. If you are deadline driven and an efficient individual who enjoys routine duties, processes and challenges, then you are a perfect fit for this team.
Your responsibilities in this role will include:
- Work directly with major clients to support management of ongoing programs. This includes:
- Order vetting
- Order processing
- Script checking
- Client implementation/boarding
- Financial management
- Card fulfilment
- Third party coordination and escalated technical support
- Take direction from different Product Development Managers on ongoing projects, you will be part of a virtual team and execute assigned tasks to support their clients
- Support the card production life cycle, from receiving the order, number generation to fulfilling the cards in a timely manner
- Participate in user acceptance testing and live/real time system cut over processes
- Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
- Coordinate with external vendors and partners to escalate and resolve issues
- Utilise checks and validations to ensure all settlement outputs are correct
- Work with other teams to ensure all bases of a project are covered, from design, programming to billing & finance (including sales support)
You should have the following skills and experience:
- Previous Account Management experience interfacing with large clients and/or vendors
- Previous administrator, bookkeeping experience will be beneficial
- Ability to work well independently and under pressure within a web-based environment
- Advanced computer skills in MS Office products (Word, Excel, Outlook, etc) with the ability to learn bespoke systems
- Excellent time management skills and ability to prioritise tasks
- Energetic and driven with a strong sense of urgency
- Relentless attention to detail, accuracy and functionality
- Excellent communication skills, both written and verbal
- Analytical, client-oriented and comfortable with routine tasks
- Adaptable to change with a strong desire to learn
Job ID: 257845
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact James Perry on 07 3339 5611 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
