From Decentralised Delivery to National Excellence

A client success story.

The Client

A global technology consultancy and IT service provider who we’ve now partnered with for over 30 years.

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Industry

Technology

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Size of Business

3,000+ employees

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Location

VIC

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Service

Contract Recruitment

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Their Challenge

Over recent years, as market conditions evolved and demand for niche and skilled contingent resources increased, our client required a more coordinated, scalable and nationally consistent delivery model to support both their own and their clients’ engagements.

Our Strategy.

  • In response, Paxus transitioned from a decentralised, state-based delivery model to a structured Key Account Management framework to support them, aligned to our clients national operating model and consistent with Paxus’ approach to other strategic enterprise clients. 
  • A dedicated National Account Manager was appointed to centralise oversight, align resourcing priorities and standardise delivery practices across all regions.
  • This shift enabled stronger engagement with our stakeholders, improved visibility of national demand and more effective coordination across Paxus’ delivery teams in different locations and areas of expertise.
  • The new model focuses on consistent communication, proactive workforce planning and a unified approach to contingent labour management, while maintaining flexibility to respond to local project requirements. 
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420 Contingent resources placed
over 3 years
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35% Fill Rate
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30+ Year
Partnership

The introduction of this structure significantly improved service consistency, communication and stakeholder engagement.


Over a three-year period, Paxus successfully placed more than 420 contingent resources, achieving a 35% fill rate - the highest of any agency on our client’s contingent panel.


Throughout this period, Paxus consistently met or exceeded all agreed SLAs, including time-to-fill, budget adherence, attrition management and overall client and contractor satisfaction. 


This strategic alignment strengthened Paxus’ position as a trusted partner to our client, improved commercial outcomes, and enabled the delivery of tailored, scalable workforce solutions.  

Ongoing Impact

The partnership continues to serve as a benchmark for how strategic account management can drive value,

operational efficiency and long-term success. 

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Align resourcing priorities and delivery practices