Essential Criteria:
- Must have hands-on experience managing the full life-cycle of digital projects (including website transformations and enterprise applications) via waterfall methodology, with specific, proven expertise in Microsoft Dynamics CRM or similar enterprise CRM systems
- A minimum of 7 years of proven experience as an IT/Digital Business Analyst, encompassing end-to-end analysis activities: requirements elicitation and documentation, business process mapping (including swim lane diagrams), development of business cases and RFPs, and supporting testing phases.
- A fact-based, analytical thinker with the ability to research complex information, weigh diverse inputs, and distill findings into measured, evidence-backed recommendations to guide project decisions in partnership with the Project Manager.
- Must be adept at liaising with technical and digital specialists, with sufficient knowledge to discuss topics spanning analytics (Google Analytics, user analytics), design (UX/CX, content modelling), development (front-end, CMS configuration, integrations), and marketing technology (CRM, digital forms, personalisation, SEO).
- Confidence in collaborating with specialists across multiple digital disciplines:
- Analytics & SEO: Google Analytics, user analytics, search engine optimisation.
- Design & Content: Customer/user experience (CX/UX), content modelling.
- Development & Platforms: Front-end development, back-end CMS configuration, CRM configuration, integrations, and digital forms development.
- Marketing Technology: Personalisation strategies.
- Functional knowledge of CRM, ERP, Vendor, and Finance management applications (MS Dynamics would be ideal).
- BABOK/ PRINCE2 or similar certification highly regarded.
Desirable Criteria:
- NSW Government governance experience (local or state).
- Digital agencies experience would be advantageous.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Karina Gan on 02 9464 5517 or email kgan@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
