We are currently seeking an experienced Communications Specialist to join a large and well-established financial services organisation on a contract basis.

This role focuses on rewriting and improving customer communications related to insurance products . When changes occur such as pricing updates, regulatory requirements, or policy adjustments, the organisation must notify customers through clear, accurate and compliant written communications.

The successful candidate will be responsible for reviewing existing letters and notices, updating them to reflect regulatory or product changes, and ensuring they are written in clear, plain English while meeting strict compliance requirements .

This role sits at the intersection of communications, compliance and stakeholder engagement , and would suit someone who has previously written customer-facing communications within a regulated industry .

Key Responsibilities

• Review and update existing customer communications including letters and notices
• Write new communications to support policy, regulatory or product changes
• Translate complex legal or policy language into clear, customer-friendly content
• Collaborate with product, legal and compliance teams to validate messaging
• Manage internal review and approval processes for communications
• Ensure communications align with brand tone of voice and plain English standards
• Maintain final documents and versions within SharePoint or internal repositories

About You

• Experience writing customer or member communications in a regulated industry such as insurance, superannuation, banking, energy or telecommunications
• Strong ability to translate technical or regulatory information into plain English
• Experience working with legal or compliance teams on communications approvals
• Comfortable managing multiple documents and deadlines simultaneously
• Strong stakeholder engagement and collaboration skills
• Excellent attention to detail and editing capability

Nice to Have

• Experience working within insurance or superannuation
• Familiarity with tone of voice frameworks or plain English communication principles
• Experience managing documentation in SharePoint or similar systems

Why Apply

• Join a well-known financial services organisation
• Work in a collaborative environment with strong stakeholder engagement
• Contribute to improving clear and transparent communication with customers

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Dean Khan on + 612 9464 5515 or email dkhan@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.