End User Desktop Support
📍 Adelaide
SA | FIFO from Adelaide
📅 3-month contract | Likely to extend
🔄 Roster:
1 week work/ 1 week off
⏰ 12-hour shifts, Thursday to Wednesday
✈️ Flights & accommodation provided
🍽️ Food provided on site
About the Role
We are seeking an experienced End User Desktop Support Specialist
to provide onsite IT support in a remote site environment.
Key Responsibilities
- Provide onsite Level 1 IT and desktop support, including laptop builds and troubleshooting.
- Support hardware, applications, unified communications and guest networks.
- Troubleshoot desktop and application issues and provide face-to-face support to end users.
- Manage incidents and service requests
through to resolution.
- Perform daily meeting room diagnostic checks.
- Coordinate printer maintenance, consumables and hardware repairs
with vendors.
- Manage hardware failures, replacement parts and physical installation.
- Maintain IT asset and equipment records.
- Provide regular updates to users and work closely with Service Desk and resolver teams.
- Perform other IT support duties as required.
About You
- Experience in desktop, service desk or onsite IT support.
- Strong troubleshooting skills across hardware and applications.
- Excellent customer service and communication skills.
- Comfortable working in a site environment.
- Ability to work 12-hour shifts on a FIFO roster.
- Strong incident and service request management skills.
- Service Desk/ticketing experience preferred.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
