This role focuses predominantly on delivering high-quality Audio Visual (AV) support, complemented by strong desktop and network troubleshooting capabilities. The successful candidate will provide professional second-level technical support to university stakeholders, ensuring seamless teaching, learning, and communication experiences across campus and remote sites.

Key Responsibilities

Audio Visual Support (Primary Focus)

• Deliver advanced troubleshooting and support for AV systems in teaching spaces, meeting rooms, and collaboration environments.
• Ensure continuity of lectures, presentations, and hybrid/remote sessions through timely resolution of AV issues.
• Support the implementation and maintenance of Unified Communications services, contributing to positive staff teaching and student learning experiences.

Desktop Support

• Provide professional second-level desktop support across Windows and macOS environments.
• Support the University’s Managed Operating Environments (MOEs).
• Resolve complex issues involving O365 apps (Teams, SharePoint, Outlook, Excel, Word) and general productivity software.

Network Support

• Perform basic-to-intermediate network troubleshooting, including connectivity, routing, and endpoint issues.
• Collaborate with network teams on escalations when required.

Service Delivery & Administration

• Ensure all incidents and service requests are resolved within agreed SLAs and priorities.
• Accurately document incident resolutions, service requests, and project tasks in ServiceNow.
• Travel to remote sites as required to support the broader AV and desktop environment.

Skills & Experience Required

Technical Skills

• Solid AV troubleshooting skills (primary requirement).
• Experience in desktop and resolving complex issues involving O365 apps
• Network troubleshooting experience (connectivity, basic diagnosis).
• Ability to support both Microsoft and Apple operating systems.
• Must be willing to travel when required.

Soft Skills

• Excellent verbal and written communication with the ability to handle complex user issues professionally.
• Strong organisational and problem-solving abilities, with proven capacity to manage competing deadlines.
• Demonstrated ability to exercise sound judgement, initiative, and maintain effective working relationships.

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To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Savita Shankarnarayan on 02 94645508 or email: sshankar@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.