Requirements

• Ensure service requests follow ITIL best practices
• Review the service catalogue to keep information clear, accurate, and up to date
• Help improve and streamline the service request process
• Simplify the service catalogue so it’s easier for users to navigate
• Work with technical teams to define request steps, approvals, and workflows
• Create simple reports and dashboards to track request volumes and performance
• Support new teams in adding their services to the catalogue
• Explain technical information in clear, simple terms for non-technical users

Skills

• Strong attention to detail
• Good communication and documentation skills
• Ability to turn technical details into easy-to-understand information
• Knowledge of ITIL (or willingness to learn)
• NV1 security clearance (required)

Important: NV1 security clearance is mandatory for this role. Please do not apply if you do not currently hold NV1

To be considered for the role click the 'apply' button.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.