Permanent Full-Time | Hybrid Role | Melbourne VIC

$100K + Super

An exciting opportunity is available for an experienced Level 2 Network Engineer to join a growing and collaborative IT team in Melbourne. This hybrid role offers exposure to a broad range of technologies across server infrastructure, networking, cloud services, and end-user support environments.

This position is ideal for someone who enjoys troubleshooting, working across diverse technologies, and delivering high-quality technical support while mentoring junior team members.

About the Role

You will be responsible for providing Level 2 support, maintenance, and administration across desktop, server, and network environments. The role combines proactive maintenance, customer support, troubleshooting, and infrastructure administration.

Key Responsibilities

• Server maintenance and troubleshooting

• Monthly scheduled maintenance activities

• VMware and Hyper-V administration

• Server hardware support including HP hardware and iLO

• Desktop support and maintenance

• Monitoring backup success and resolving backup issues

• Ensuring updates and patching are completed successfully

• Maintaining desktop health and performance

• Disk space management and scheduled check disks

• 3CX appliance maintenance and support

• Helpdesk support across infrastructure and end-user environments

• Resolving Remote Desktop and printing issues

• Installing and configuring customer software including Adobe and Nitro PDF

• Anti-virus deployment and troubleshooting

• User onboarding and offboarding

• Programming intercoms and desk phones

• 3CX deployment and support

• Monitoring and responding to alerts in N-central

• Maintaining accurate documentation in Halo PSA and timesheets

Skills & Experience

Required Technical Skills

• Strong experience with Windows Desktop environments (Windows 10 & 11)

• Intermediate to advanced Windows Server administration

• Experience troubleshooting event logs and server issues

• Strong Microsoft 365 experience

• Intermediate PowerShell skills

• Solid networking fundamentals including:

  • DNS

  • TCP/IP

  • DHCP

  • IP conflict troubleshooting

  • General network troubleshooting

• Exposure to Microsoft Intune

About You

• Previous experience in a similar Level 2 support or MSP role

• High attention to detail

• Ability to work autonomously and manage competing priorities

• Team-oriented with willingness to support Level 1 staff

• Strong customer service and communication skills

• Eagerness to learn and continue developing technical skills

Nice to Have

• MCSE or relevant Microsoft certifications

• Networking certifications

• Linux exposure

• AWS experience

• Programming or scripting experience

What’s on Offer

• Permanent full-time role

• Hybrid working arrangement

• Melbourne-based position

• $100K + Super

• Supportive and collaborative team environment

• Exposure to a wide range of technologies and projects

• Career development and growth opportunities

If you are a motivated Level 2 Engineer looking to take the next step in your career within a dynamic technical environment, apply now.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: ialrogi@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.