Summary

We are seeking a proactive and detail-oriented NOC Engineer II to join a 24x7 Network Operations Center team. This role is responsible for monitoring, troubleshooting, and resolving network and systems issues across production, QA, and development environments while supporting critical infrastructure and meeting strict SLA requirements.

The NOC Engineer II will handle alarms, open and manage tickets, perform initial diagnosis, document issues accurately, and escalate incidents when needed. The role also includes taking escalations from junior engineers, following standard operating procedures, and contributing to the ongoing improvement of processes and knowledge base documentation.

Key Responsibilities

• Monitor system and network alerts using monitoring tools.

• Investigate, triage, and resolve alarms in a timely manner.

• Handle customer inquiries via phone, email, and ticketing systems.

• Track all interactions and actions in the ticketing platform.

• Escalate issues appropriately and on time.

• Attempt first-contact resolution wherever possible.

• Publish updates and solutions to internal knowledge resources.

• Maintain strong communication with internal teams and external customers.

• Adhere to operational processes, attendance requirements, and service commitments.

Required Qualifications

• Bachelor’s degree in a technical field or equivalent experience.

• CCNA or RHCSA certification.

• 1–3 years of networking or systems support experience.

• Experience with LAN/WAN troubleshooting.

• Experience with Unix/Linux and Windows operating systems.

• Understanding of TCP/IP, DNS, SNMP, NetFlow, IP addressing, and TCP/UDP ports.

• Familiarity with BGP and OSPF routing protocols.

• Previous experience in a Network Operations Center.

Preferred Skills

• Experience with router and switch infrastructure.

• Familiarity with network monitoring and administrative tools.

• Linux command line and VIM experience.

• Exposure to DDoS-related incidents.

• Background in system administration or network administration.

• Strong troubleshooting, documentation, and customer service skills.

• Clear verbal and written communication skills.

Ideal Candidate

The ideal candidate is a self-starter who works well in a team environment, follows procedures closely, and remains calm under pressure. They should be highly motivated, organized, and able to balance technical problem-solving with professional customer support.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 8680 4238 or email yjain@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.