Key Responsibilities:

• Build and maintain strong relationships with key stakeholders across the organisation.
• Work with customers and resolver teams to set priorities, allocate resources, and plan timelines.
• Manage change workflows, including setting up Change Advisory Board (CAB) protocols and approval hierarchies.
• Implement a coordinated approach to change across multiple providers, ensuring compliance with governance standards.
• Oversee change requests, coordinate schedules to minimise disruption, and monitor the impact on services.
• Keep up-to-date with technologies and organisational changes to inform planning and improvements.

What we’re looking for:

• Strong experience in business analysis, process design, and organisational change.
• Proven ability in Change Enablement and aligning ITSM processes with business objectives.
• Knowledge of SIAM governance or similar service integration frameworks.
• Expertise in change frameworks, service transition, and process improvement.
• Excellent stakeholder engagement, communication, and collaboration skills.

To be considered for the role click the 'apply' button.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.