Project Support Officer (ICT Focus)

Location: Brisbane, QLD

Are you passionate about technology and providing exceptional ICT support? We’re seeking a proactive Project Support Officer with strong technical and customer service skills to join a dynamic government team. This role plays a key part in ensuring reliable ICT service delivery, supporting staff across multiple platforms, and contributing to continuous improvement initiatives.

About the Role

In this role, you will provide first-level ICT support services to departmental users, ensuring efficient resolution of incidents and service requests. You’ll be responsible for troubleshooting common ICT issues, maintaining system performance, and escalating complex matters in accordance with departmental procedures and SLAs.

Your day-to-day responsibilities will include:

• Providing front-line ICT support via phone, email, and ticketing systems.

• Troubleshooting and resolving issues across hardware, software, Microsoft 365, and desktop/mobile devices.

• Assisting with hardware installations, maintenance, and configuration.

• Supporting technologies such as:

  • Microsoft 365

  • Operating Systems (Windows, iOS, Android)

  • Conferencing room hardware and software

  • Network fundamentals (TCP/IP, LAN, WAN)

  • Endpoint remediation and application whitelisting

  • Administration of print platforms and basic scripting

• Maintaining accurate records in the service management system and contributing to the internal knowledge base.

• Promoting a high standard of customer service and clear communication in all interactions.

About You

We’re looking for someone with a collaborative mindset, technical capability, and a commitment to quality service delivery. You will bring:

• Strong technical skills across one or more ICT domains (infrastructure, networking, systems administration, or end-user computing).

• Solid analytical and problem-solving abilities.

• Excellent time management and organisational skills.

• Strong interpersonal and communication skills with a customer-centric approach.

• The ability to work effectively both independently and as part of a team.

Key Requirements

• Tertiary qualification in Information Technology, Computer Science, or equivalent experience.

• Industry certifications (e.g., Microsoft, Cisco, VMware) are highly desirable.

• Prior experience supporting complex ICT environments.

• Knowledge of enterprise networking, Microsoft 365 administration, and application whitelisting preferred.

• Must be an Australian citizen, permanent resident, or hold a valid visa with work rights in Australia.

If you’re ready to apply your ICT expertise in a supportive government environment and contribute to reliable digital service delivery, we’d love to hear from you.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email areyes@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.