Key Responsibilities

• Provide Level 2 and Level 3 support for the Fiserv Signature platform and its associated modules.

• Proactively monitor system performance and respond to incidents to minimize downtime.

• Troubleshoot and resolve complex technical issues in collaboration with internal teams, vendors, and customers.

• Conduct Root Cause Analysis (RCA) and document findings, including preventative and corrective actions.

• Assist with patching, upgrades, and deployment of new versions and releases.

• Ensure seamless integration of the Signature platform with other internal systems and banking applications.

• Participate in on-call rotations to support high-priority or after-hours incidents.

Skills & Experience Required

• 2–3 years of hands-on experience with the Fiserv Signature Platform, especially Signature CBS (Aperio).

• Working knowledge of modules such as:

  • Signature CRS

  • Signature Branch Teller

  • Signature Evolution Microservices

  • Signature CBS Communicator

  • Signature Frontier Reconciliation

• Strong platform configuration, troubleshooting, and system support skills.

• Familiarity with APM tools like AppDynamics and log analysis tools like Splunk.

• Solid knowledge of ITIL processes: Incident, Problem, Change, and Service Request Management.

• Competence in Oracle databases and SQL for basic querying and data investigation.

• Excellent problem-solving and analytical skills with strong attention to detail.

• Effective communicator with the ability to explain technical issues to non-technical stakeholders.

• Experience in a managed services or enterprise banking support environment.

Alternative Experience On

• Exposure to or past support experience with other core banking platforms, such as:

  • FIS Profile

  • Finacle (Infosys)

  • Temenos

  • TCS BaNCS

  • Oracle FLEXCUBE

  • Mambu (cloud-native)

  • Finastra

  • Jack Henry & Associates

• Experience supporting financial reconciliation systems or core-to-channel integrations.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nayana Lahoti on 07 3339 5616 or email: nlahoti@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.