Are you a seasoned Incident Management professional with a passion for ensuring seamless IT operations? We are seeking a highly skilled Senior Incident Manager to take charge of managing the lifecycle of ICT incidents within a dynamic government environment. In this pivotal role, you will lead incident response efforts, oversee major incident resolutions, and help establish robust IT Service Management (ITSM) processes to support a major transformation program. If you thrive in fast-paced settings, excel at coordinating technical teams, and are committed to excellence, this is your opportunity to make a significant impact in a high-profile public sector project.

• This is a 12 month contract with another 12 month extension option
• Open to mutliple states QLD, WA, ACT, VIC, NSW, NT, SA, TAS
• Must be an Australian Citizen with an active Baseline clearance
• Paxus pays weekly

Required Skills:

• Minimum 5-8 years of proven experience in establishing and managing incident management processes within enterprise environments.
• Strong knowledge of ITSM frameworks (e.g., ITIL) and related tools such as ServiceNow or Microsoft Service Manager.
• Extensive experience managing incidents across multiple enterprise applications, including CRM, Data Analytics Platforms, and Integration Platforms.
• Demonstrated ability to lead cross-functional technical teams, delegate tasks, and manage workloads efficiently.
• Skills in conducting root cause analysis, implementing preventative measures, and continuously improving incident protocols.
• Excellent communication skills to provide transparent status updates and reports to stakeholders and executive management.
• Ability to obtain and maintain relevant security clearances, including Baseline or NV1 clearance.

Nice to Have Skills:

• Experience with Agile methodologies and certifications.
• Prior experience working within Federal or State Government agencies.
• Familiarity with broader ITSM processes such as Change Management, Problem Management, and IT Service Continuity.

Preferred Education and Experience:

• A tertiary qualification in Information Technology, Cybersecurity, or a related field.
• Previous experience in large-scale government ICT projects or enterprise-level IT operations.

This is your chance to contribute to a transformative government program while working in a collaborative, forward-thinking environment. If you are ready to lead incident management efforts at a high level and help shape resilient ICT operations, we encourage you to apply now and showcase your expertise.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: ialrogi@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.