Senior Technical Officer – End User Computing (AO4)

Location: Brisbane CBD

17/08/2026 to 16/10/2026
Pay rate:$83.65 per hour + superannuation

Work arrangement: On-site and remote support across multiple locations

We are seeking an experienced Senior Technical Officer to provide hands-on technical support within a large, enterprise Microsoft environment.

In this role, you will deliver Tier 1, Tier 1.5 and Tier 2 end-user computing support, investigate and resolve technical incidents, maintain ICT environments and contribute to the delivery of technology projects.

You will join a customer-focused service delivery team responsible for maintaining reliable ICT services across multiple business locations.

Key responsibilities

• Provide on-site and remote technical support across multiple locations.
• Configure, install, monitor, support and manage ICT environments.
• Deliver Tier 1, Tier 1.5 and Tier 2 technical support through an enterprise service centre.
• Investigate, diagnose and resolve incidents within agreed service levels.
• Accurately triage and escalate complex technical issues when required.
• Support enterprise Microsoft Windows desktop and end-user computing environments.
• Manage devices and ICT environments using Microsoft Endpoint Configuration Manager.
• Prioritise tasks, manage your workload and meet agreed deadlines and service levels.
• Apply ITIL-based service management processes and service quality standards.
• Develop and maintain technical documentation, knowledge-base articles, work instructions and support procedures.
• Provide practical guidance and training to users on desktop environments and business applications.
• Mentor junior team members and promote consistent support standards and procedures.
• Contribute to ICT projects, service improvements and operational deliverables.
• Communicate effectively with users, technical teams and other stakeholders.

Skills and experience

To be successful in this position, you will demonstrate:

• Experience supporting enterprise Microsoft Windows desktop and end-user computing environments.
• Strong technical knowledge of ICT configuration, installation, monitoring, support and management.
• Experience using Microsoft Endpoint Configuration Manager.
• Demonstrated experience investigating, diagnosing, remediating, triaging and escalating ICT incidents.
• Experience working within defined service-level agreements.
• Strong workload management and task-prioritisation skills.
• The ability to work effectively with limited supervision.
• Experience with ServiceNow and ITIL service management processes, or the ability to learn them quickly.
• Strong written communication skills, including the preparation of technical documentation and reports.
• Well-developed interpersonal, customer service, negotiation and collaboration skills.
• Experience training users or mentoring other ICT support staff.
• An interest in maintaining knowledge of emerging ICT technologies and products.

Additional requirements

The successful candidate may occasionally be required to:

• Work outside standard business hours.
• Participate in an on-call arrangement.
• Act as an escalation point during major service interruptions.
• Travel or temporarily work from other business locations.

A current C-class driver licence is highly desirable.

The successful candidate will also be required to complete mandatory pre-employment screening, including a Criminal History Check.

Apply now

This is an excellent opportunity for an experienced technical support professional to join a large enterprise environment, contribute to meaningful ICT services and develop their experience across end-user computing, incident management and service delivery.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email areyes@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.