Service Designer - Baseline Clearance Required

Service Designer required for a contract role through to J anuary 2027, with strong extension potential.

Location: Melbourne or Canberra (Hybrid – 3 days office / 2 days WFH)
Requirement: Baseline Security Clearance (mandatory)

Key Responsibilities:

• Design end-to-end, user-centred services aligned to business goals
• Map customer journeys, service blueprints, and current/future states
• Facilitate workshops, discovery, and co-design sessions
• Translate user research into actionable design improvements
• Collaborate with product, delivery, and technical teams
• Identify service gaps, risks, and improvement opportunities
• Ensure accessibility, usability, and inclusion standards
• Support delivery with clear service design artefacts

Key Skills:

• Strong experience in service design (journey mapping, blueprints)
• Human-centred design and user research expertise
• Workshop facilitation and stakeholder engagement skills
• Experience working in Agile environments
• Strong communication and storytelling ability

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.