Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We’re looking for a Level 2 Service Desk Analyst to join a growing, service-driven team supporting a fast-paced national business.
🔧 What You'll Do
- Provide Level 2 support across desktop, mobile, and cloud systems.
- Manage and resolve incidents using a ticketing system (Freshservice preferred).
- Troubleshoot issues related to Windows OS, Microsoft 365, and mobile platforms.
- Support users remotely and onsite — local travel may be required.
- Collaborate with the wider IT team on endpoint security, user access, and systems maintenance.
🧩 What You’ll Bring
- Minimum 2 years' experience in a Level 2 IT support role.
- Strong working knowledge of Windows OS, Microsoft 365, and mobile device platforms.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and manage competing priorities.
🌟 Nice to Have
- Experience with Microsoft Dynamics 365.
- Familiarity with Intune, Active Directory, and endpoint security tools.
- ITIL Foundation certification (or equivalent).
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email areyes@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
