ServiceNow Team Lead (ASO7)

Are you a strategic leader with a passion for ServiceNow platform innovation? Join our dynamic ICT team as a ServiceNow Team Lead and play a pivotal role in shaping enterprise-wide digital solutions that drive organizational success.

About the Role

In this leadership position, you will oversee the strategic and operational management of our ServiceNow platform, including IT Service Management (ITSM), Asset Management (SAM), and Human Resources Service Delivery (HRSD) modules. You will lead a dedicated team of specialists, collaborate with cross-functional stakeholders, and ensure the platform delivers secure, scalable, and high-performance outcomes aligned with enterprise goals.

Key Responsibilities

• Leadership & Team Development: Lead, mentor, and develop a high-performing ServiceNow team, fostering a culture of continuous improvement, accountability, and technical excellence.

• Strategic Governance: Establish and maintain governance frameworks, standards, and controls to ensure platform compliance, performance, and risk management, adhering to ITIL and industry best practices.

• Stakeholder Engagement: Collaborate with ICT leadership, business owners, and end users to gather insights, define priorities, and translate business needs into effective platform solutions.

• Platform Management: Oversee the delivery of platform enhancements, upgrades, and transformation initiatives, coordinating with project stakeholders and ensuring effective prioritization and governance.

• Vendor & Partner Management: Engage with ServiceNow vendors, partners, and third-party providers to align platform capabilities with organizational requirements, oversee upgrades, and resolve issues effectively.

• Technical Guidance: Provide expert advice on ServiceNow platform design, capabilities, and sustainability, guiding technical delivery and ensuring maintainable solutions.

• Risk & Compliance: Manage platform security, compliance, and risk mitigation measures, ensuring the platform operates within the required security and confidentiality standards.

Qualifications & Skills

• Proven experience leading the strategic and operational management of the ServiceNow platform, including ITSM, SAM, and HRSD modules, delivering secure and scalable solutions.

• Demonstrated ability to influence senior decision-makers, translating complex business requirements into enterprise-wide platform solutions.

• Extensive experience establishing governance frameworks, standards, and controls in line with ITIL and industry best practices.

• Strong leadership and team-building skills, with a track record of developing high-performing technical teams.

• Deep expertise in ServiceNow platform design, configuration, and technical delivery, ensuring solutions are sustainable and maintainable.

• Advanced analytical and problem-solving abilities, capable of managing complex issues, assessing risks, and delivering evidence-based outcomes.

• Excellent communication, negotiation, and stakeholder engagement skills across diverse organizational levels.

Special Conditions

• Mandatory employment screening, including Nationally Coordinated Criminal History Check (NCCHC), Working with Children Check, and Security Clearances at Baseline, Negative Vetting, or Positive Vetting levels.

• Ability to operate with discretion in confidential, sensitive, and sometimes politically nuanced environments.

• Flexibility to work outside standard hours as required.

• Participation in departmental Performance Management programs.

• Potential reallocation to other positions at this remuneration level or an equivalent classification.

Why Join Us?

This role offers an exciting opportunity to lead a critical enterprise platform, influence digital transformation initiatives, and work in a collaborative environment that values innovation and professional growth. You'll have the chance to make a real impact by shaping the future of our ICT services.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ray Amurao on +61 (0)8 7422 0617 or email ramurao@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.