About The Role
Our Government client seeking an experienced IT professional to support a current vacancy in the team.
In this role, you will:

• Manage the operations of IT service management teams to proactively identify and resolve issues and problems to positively impact on productivity across the Agency
• Lead post-implementation reviews on IT project delivery, provide high-level written correspondence, and escalate risks and issues above delegation
• Provide expert advice and support to stakeholders on contract amendments, including performance schedules and service management matters from a technical and business perspective
• Understand, analyse and interpret Agency strategies; prepare plans that align own work and the work of others with the wider Agency IT platform, other business projects, the environment and broader Agency priorities and objectives
• Lead the development of a contemporary Service Catalogue, advancing new approaches in the implementation and operation of an integrated service management, governance and assurance model
• Resolve complex service management problems by developing and analysing alternative courses of action and identifying their implications on business
• Engage and collaborate with key stakeholders to identify opportunities, achieve outcomes and facilitate cooperation in an IT Service Management environment
• Plan, coordinate and prepare complex reports on service trends, risks, anomalies and variations for a variety of stakeholders across and external to the Agency
  
  Our Ideal Job Seeker
  
• Is a leader, can work autonomously and has a drive to achieve a high level standard of work and service to staff.
• Has a proven ability to coordinate with external service providers and cross-functional teams to deliver operational outcomes.
• Is detail-oriented with strong problem-solving, analytical, and troubleshooting skills, the ability to manage issues and risks, and collaborate effectively.
• Has excellent communication skills with the ability to produce clear, concise documentation.
  Relevant certifications are regarded but not essential.
  

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Joseph Kwon on +61 (0)2 6151 9219 or email: jkwon@paxus.com.au

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic background s, and people living with a disability. The recruitment and selection process varies, and some roles may include completion of pre-employment assessments, in-person or online interviews, psychometric testing, written assessments, scenario-based tasks, presentations, and pre-employment checks such as medical (including drug and alcohol), criminal history, or financial. If you require an adjustment to any part of the recruitment process, including the application form or assessments completed in an alternate format, please contact me using the above details.