Key Responsibilities

• Lead end-to-end business and systems analysis for CRM implementation and data migration initiatives.
• Conduct detailed systems analysis including functional gap analysis, data flows, and configuration dependencies.
• Facilitate stakeholder workshops and elicit detailed functional and non-functional requirements.
• Translate business needs into BRDs, SRDs, user stories, process maps, and functional specifications.
• Support system configuration efforts by working with technical teams and validating solution designs.
• Liaise with Solution Architects and Developers to ensure alignment with architectural and business standards.
• Drive data migration strategy including data profiling, mapping, cleansing, and reconciliation.
• Engage in CRM platform enhancements (Microsoft Dynamics 365, Siebel), including workflow configuration and integration mapping.
• Contribute to test planning and UAT support by creating traceability matrices and validating business scenarios.
• Assist with change impact analysis and business readiness assessments.

Key Skills & Experience

• 8+ years in IT Business Analysis, with a focus on technical and systems analysis.
• Extensive hands-on experience with CRM platforms such as Microsoft Dynamics 365, Siebel CRM, and Salesforce.
• Proven background in data migration, ETL processes, and data mapping/validation.
• Experience working with system configuration, workflow rules, and integration interfaces (APIs/Web Services).
• Strong understanding of CRM data models, business rules, and cross-system dependencies.
• Proficiency in SQL for querying, data validation, and reporting.
• Experience using tools such as Visio, JIRA, HP ALM, and familiarity with UML/BPMN standards.
• Demonstrated capability working in both Agile and Waterfall delivery frameworks.
• Strong communication skills with the ability to translate technical solutions into business-friendly language.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Pam Kaur on + 618 7422 0615 or email pkaur@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.