Job description
Our client is looking for a Helpdesk Support who is open to 3-month contract position based in Perth and can start ASAP.
Responsibilities
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Requirements
- Bachelor's degree in IT or related fields
- 2+ years of experience in Helpdesk Support
- Experience providing level 3 support is preferred
- Excellent communication skills, both written and verbal
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Frammy Chang-Nga on 08 6151 1700 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
