Job description
- 12 month contract
- Up to $400/day
- Right next to Wynyard
Our client, a professional council requires an IT Helpdesk Service support will provide quality first level technical support for Windows 10, Microsoft 365, hardware, software, print devices, mobile devices and other supported systems and infrastructure.
The position requires answering phone calls to the Helpdesk, troubleshooting, providing information and updates to users, ensuring all incidents and requests for service are accurately recorded in the service management tool and allocated to an appropriate service area.
Selection criteria:
- Proven experience providing quality technical support in an enterprise IT
- Must have minimum 2 years proven help desk experience providing support over the
- Proven experience supporting Microsoft operating systems including Windows 10
- Proven experience using Active Directory, 365 admin centre, Exchange, Skype for Business, Microsoft 365 products, an ITSM tool and contact centre
- PC imaging and software deployment software g. Microsoft endpoint manager
- High level of interpersonal, written, and oral communication skills for working with staff to resolve technical issues and deliver quality customer
- Relevant Tertiary and technical qualifications and/or significant equivalent experience in service delivery in an IT
- Demonstrated ability to work as self-motivated, highly organised professional setting clear objectives, driving outcomes and meeting
- Demonstrate a commitment to Equal Employment Opportunity, Occupational Health and Safety and Cultural Diversity.
This a really cool team with about 10 - 15 other people who can help you.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
