Job description
Role Overview: Our Federal Government client is embarking on a business-led 'transformation and uplift' program, transitioning from SAP ECC6 to SAP S4 HANA and supporting technologies. We're seeking highly skilled technical writers to play a pivotal role in this exciting journey.
Your task is to develop comprehensive documentation that meets self-service standards for the department and ensures smooth escalation processes for Tier 1 service delivery. You'll dive deep into products and services, translating complex information into simple, engaging content that resonates with a diverse audience.
Key Responsibilities:
- Develop comprehensive documentation meeting self-service and escalation standards.
- Translate complex information into simple, engaging content.
- Craft user-friendly content tailored to target audience needs.
- Build a detailed database of reference materials through research, usability tests, and design specifications.
- Evaluate and innovate content to meet specified standards and enhance user experience.
Selection Criteria:
Essential Criteria:
- Demonstrated technical writing experience on large, complex ERP implementation and/or upgrade projects.
- Minimum Baseline security clearance
Desirable Criteria:
- Demonstrated technical writing experience in one or more of the following value streams:
- Human Resources
- Finance
- Procurement
- Travel and Expense Management
- Enquire to Resolve
- Experience inICT domains such as:
- Infrastructure
- Network
- Applications
- Security
- Other
Working Arrangements: Preference is for candidates located in Canberra, ACT. Successful applicants are required to work from the state office for a minimum of 3 days per week which is located in Woden.
Job Ref: 265523
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Zak Hilton on (0)2 6151 9219 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
