Job description
We are seeking a dynamic IT Incident Management Technician in a newly created role within our clients IT department. In this role, you will play a critical role in ensuring the stability, security, and reliability of IT systems by effectively managing and resolving incidents as they occur.
6-month hourly rate contact, with the potential for extension or permanency.
Responsibilities:
- Promptly identify and log all reported incidents related to IT systems, services, and operations.
- Categorise and prioritise incidents based on severity, impact, and urgency to ensure timely resolution.
- Conduct initial assessments and triage of incidents to determine appropriate response actions.
- Escalate incidents to higher-level support teams or management as needed and ensure effective communication with stakeholders.
- Coordinate the efforts of various teams involved in resolving incidents, including IT support teams, system administrators, and external vendors.
- Maintain detailed records of all incidents, actions taken, and resolution status, and generate incident reports for management review and analysis.
- Participate in post-incident reviews and analysis to identify trends, root causes, and opportunities for process improvement.
- Provide training and awareness programs to educate employees about incident reporting procedures and best practices for incident management.
Qualifications:
- Proven experience in IT incident management, preferably in a fast-paced and dynamic environment.
- Strong technical skills and knowledge of IT systems, networks, and infrastructure.
- Excellent problem-solving and analytical skills, with the ability to quickly assess and resolve complex technical issues.
- Effective communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
- Highly organised and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
- Certifications such as ITIL Foundation, or similar are a plus.
On-site role, 100% remote not available.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Sonia Robertson on 08 74220613 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
