ITSM Reporting Specialist

Posted 23 June 2022
Job type Permanent
DisciplineBI + Data Analytics

Job description

Are you always looking for ways to improve reporting processes and methodologies, and deliver greater value through actionable insights? Then we have the perfect role for you!
This employment type is a Full Time Permanent

  • As the ITSM Reporting Specialist, you will review and analyse current reporting requirements and capabilities, then develop and implement a road map to uplift reporting practices across Support Services.
  • This includes simplifying, automating, and improving reporting practices, the use of reporting tools and data analytic, to provide actionable insights on service performance.
  • This role will develop performance metrics and an executive level service performance scorecard, improving both the accuracy and quality of information presented to better inform decision making.
  • Experience in reporting and analytic of IT services under an ITIL framework including incident, problem change, availability, configuration, and service desk.
  • Experience with contemporary reporting tools, (including but not limited to PowerBI, ServiceNow Analytics and Cognos).
  • Experience in analysis and development of service reports in a complex IT/OT environment with multiple management frameworks.

Location: Canberra, Brisbane or Melbourne

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Chimi Tshering on 02 6151 9201 or email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details