Job description
A trusted and valued financial institution is looking for a L3 Technical Support (Infrastructure) for their trading floor. Reporting into the Shared Services Service Owner you will work on a Phone Recording platform which is a new recording for compliance. Majority of the Fund Managers will be using it.
RESPONSIBILITIES
- Providing L3 DevOps and Operation support for MS Teams Recording service.
- Assisting the L3 and Trading Floor service support team with BAU support and Project delivery.
- Managing team's Continuous Improvement and Service Improvement program.
- Technical writing and documentation
ACCOUNTABILITIES
- Ensuring MS Teams Phone Recording platform and Trading Floor systems stability and deliver related project work on time with optimal cost benefit.
- Ensuring all CIs and SIs deliveries meet their target dates.
- Identify MSTR and TF systems' Risks and address them promptly.
Essential Experience Min of Two Years.
- Compliance call recording system eg NICE/NTRX, ASC OR Veryn
- Min of 8 years' experience in planning, implementation, and support of Telephony services infrastructure in a medium to large enterprise environment
- Experience in writing user and technical documentation, operating procedures, and operation report ie ITSD, SSD.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
