Senior Business Analyst - CRM

Posted 20 April 2022
LocationSouth Brisbane
Job type Permanent
DisciplineIT General

Job description

If you enjoy delivering quality and innovative solutions to delight customers, have a proven track record of managing and launching incentives, we'd love to hear from you.

This is what you will sign up for:

  • Facilitating planning sessions, liaising between business units, technology teams & support teamx
  • Working closely with business stakeholders
  • End-to-End understanding of product lifestyle, through testing and system implementation
  • Collaborating with architects, product managers and engineering teams to analyse business processes.
  • Identifying opportunities for improving business processes through functional and non-functional requirements; assisting in the preparation of proposals to develop new solutions and/or operational changes
  • Provide data analysis to assist in continuous customer relationship and engagement improvement

What you need to land the role:

  • An ability to successfully deliver solutions to agreed quality, time, specification, and budget targets.
  • Demonstrated success using analytics and customer research to inform a critical approach to product decision making
  • Experience in creating journey mappings, customer effort score, promoter score or omnichannel communications, you know how to set objectives and list specifications together with the customer
  • An ability to develop an intimate understanding of our customers and assist in building customer-centric, value-driven solutions that drive significant conversion and retention improvement

What's in it for you?

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Ongoing training and professional development
  • Discounted financial and health services through our Moneywise and Healthwise businesses

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on 03 9005 1741 or email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.