Job description
Key Responsibilities:
Document, Pre-stage, configure, Build and Deploy PCs
Escalation point for deployment team for technical and process issues
Support of desktop infrastructure and service across multiple technology streams including Hardware, OS, Software, Networks, Server, Print etc.
Respond and resolve incidents and SRs within agreed SLA's for the project
Manage project manager expectations by keeping them updated as their case progresses, notifying of any delays.
Ensure all clients interactions and activities are logged and maintained in the clients Service Management tool.
Ensure prompt escalation of any operational issues.
PLEASE NOTE: Candidates with NV1 clearance will only be contacted for this role.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please
contact Anisha Sarkhel on (02) 9464 5582 or email asarkhel@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic
backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.
