Service Desk Analyst

Paxus is partnering with a national professional services organisation who are looking to grow their Service Desk team within their Brisbane office. An opportunity for an onsite, Level 1 Service Desk Analyst on a 12-month contract has become available. Given this is an onsite support role, remote working is not possible and attendance at the office is required 100% of the time.

About the role

As the Service Desk Analyst, you will provide first level support to staff via the onsite Tech Bar. This involves responding to 'walk up' requests for support, triage with Desktop Support and other support teams. In addition Tech Bar staff form an integral part of the onsite support team at each office location and maintain equipment such as Laptops and peripherals.

Your responsibilities within the role will include, but are not limited to:

• Provide on-site Level 1 Support for all End User company devices and Workplace Technology.
• Create, manage and triage Incidents and requests via the IT Service Management Tool (Service Now).
• Assist with set up and configuring of company supplied end user devices, including Laptops and Mobile devices.
• Provide outstanding customer service and ensure consultative working relationship with customers/stakeholders, building strong understanding of their needs and using appropriate communication tools to ensure that customers/stakeholders are up to date on status of requests/problems.
• Provide advice, education and direction to learning resources to empower staff to self-serve common IT issues or practices.

Skills/Requirements

• Previous Experience providing L1 Service Desk and Onsite Support within a professional services organisation.
• Strong communication, negotiation and customer service skills.
• Experience with modern workplace devices, including video conferencing, mobile and laptop hardware.
• Demonstrated basic network troubleshooting skills.
• Understanding of IT Service Management processes and procedures.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Daniel Keyte on 07 33395613 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.