Job description
- Long term contracts
- Must be an Australian Citizen to be considered
- Holding an active AGSVA Security Clearance essential
- Location - Melbourne OR Sydney OR Brisbane OR Perth will be considered
The Team Leader - Platform Engineering (Infrastructure Specialist) will oversee a team responsible for the day-to-day health, stability, and performance of the Azure-based infrastructure platform. In addition to hands-on engineering responsibilities, this role includes team coordination, technical leadership, quality assurance, and client interaction to ensure service delivery aligns with Microsoft best practices and client-specific requirements.
Technical Oversight & Leadership:
- Lead and mentor a geographically distributed team of platform engineers responsible for supporting both production and non-production workloads hosted in Microsoft Azure. Establish technical direction, enforce engineering best practices, and provide hands-on guidance to resolve day-to-day operational challenges.
- Act as the highest-level technical escalation point (L3) for complex infrastructure-related incidents, including degraded performance, VM unavailability, OS-level faults, and network reachability issues. Provide root cause analysis and preventative recommendations to avoid recurrence.
- Review, validate, and approve proposed infrastructure changes, automation scripts, and configuration updates submitted by the team. Ensure all changes meet enterprise architectural patterns, adhere to security and compliance policies, and minimize risk to critical systems.
- Champion platform-wide consistency by driving adherence to Microsoft's Cloud Adoption Framework (CAF) and client-specific governance models. This includes enforcement of resource tagging standards, Role-Based Access Control (RBAC) policies, network security group (NSG) configurations, and high availability/disaster recovery (HA/DR) architectures.
- Collaborate with architects and security teams to assess and implement hardening requirements, architectural improvements, and modernization initiatives, while balancing risk and operational stability.
- Continuously assess team performance and technical maturity; identify skill gaps and align upskilling activities with emerging Azure features, operational tools, and evolving client needs.
Operational Responsibilities:
- Ensure the platform team's daily tasks are executed, including VM patching (RHEL and Windows), backup validation, performance monitoring, and lifecycle operations.
- Coordinate and oversee the team's integration with monitoring tools such as Azure Monitor and Dynatrace for observability and proactive issue detection.
- Monitor patch compliance, backup status, and performance metrics, and drive remediation activities as needed.
- Perform operational support for a production and non-production servers hosted on Microsoft Azure.
- Manage and maintain system availability, performance, and patch compliance using Azure-native tools and automation.
- Ensure adherence to tagging policies, RBAC controls, NSG configurations, and HA/DR practices as per Microsoft Cloud Adoption Framework (CAF).
- Troubleshoot and resolve infrastructure-related incidents (L2/L3), including those related to VM performance, boot failures, and network reachability.
- Collaborate with the client's service desk and change management functions to fulfill service requests and planned changes.
- Integrate with the existing monitoring framework (Azure Monitor + Dynatrace) to ensure platform observability and proactive incident response.
- Participate in the review and implementation of hardening recommendations, within the boundaries of agreed service scope.
- Support cloud-native backup and recovery validation activities; raise concerns if protection gaps are identified.
- Contribute to infrastructure documentation and knowledge base articles to support operational continuity and knowledge transfer.
Service Management & Collaboration:
- Act as a primary point of contact for the client's service desk and change management team for escalations, approvals, and technical guidance.
- Participate in change advisory board (CAB) meetings and lead the team's contribution to planned maintenance activities.
- Coordinate response to audits, compliance checks, and service improvement plans.
People & Process Management:
- Allocate work across the team, monitor performance, and ensure SLA adherence.
- Coach and upskill junior engineers; conduct technical reviews and knowledge sharing sessions.
- Maintain and improve runbooks, KB articles, and system documentation to ensure continuity of operations and support cross-training.
- Support resource planning, onboarding of new team members, and ongoing team development initiatives.
Mandatory Requirements:
- Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
- Must be an Australian Citizen
Required Attributes and Skills:
- Demonstrated experience leading or mentoring a technical team in an infrastructure support or cloud operations context.
- Hands-on experience managing infrastructure in a Microsoft Azure environment.
- Proficiency in supporting both RHEL and Windows Server-based virtual machines.
- Strong understanding of Azure IaaS services, including virtual machines, storage accounts, load balancers, NSGs, and availability sets/zones.
- Experience with infrastructure patching using native Azure tools (e.g., Update Management, Azure Automation).
- Familiarity with monitoring and observability tools, particularly Azure Monitor and Dynatrace.
- Solid troubleshooting skills across compute, networking, and OS-level issues.
- Understanding of ITIL processes (incident, change, problem, configuration management).
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: [email protected] and quote the above job reference number.
