Tech Support Analyst-Linux

Posted 11 May 2022
SalaryAU$600 - AU$700 per day
LocationSydney CBD
Job type Contract
DisciplineIT General

Job description

About the offer:

  • As a Technical Support Analyst you will provide platform support for the (in development) Distributed Ledger Platform.
  • Your responsibilities include - Level 2 technical support and pre go-live operational readiness for the on premise and cloud based platform.
  • The scope of the role also includes undertaking monitoring metrics building and security enhancement
  • This role includes incident, problem, release and change management, and 24*7 operation ( oncall)

Roles and Responsebilities:

  • Level 2 technical support for both ASX hosted (and cloud based) Distributed Ledger (DLT) platforms.
  • Incident Management (including Root Cause Analysis), Problem management, Release Management.
  • Set up monitoring/alerting across environments using enterprise tools (ELK /Kanbana) or scripting.
  • Completion of routine tasks such as Health Checks, User Queries
  • Participate in non-functional testing required by projects and software releases.
  • Maintenance of technical documentation required by the team for operational support.
  • Server side software installation (Linux system) and configuration of systems/environments.

Required Skills:

  • Degree or equivalent in IT, computing, science or maths
  • 3+ years support of mission critical applications
  • 3 + years' experience in Linux OS admin, install, configuration, troubleshooting (including Bash, Cron, Perl or Python scripting).
  • Experience with application monitoring tools such as ELK.
  • 2+ years' experience in container (e.g. Docker or K8s) admin and deployment platforms.
  • Exposure or Knowledge in Terraform or other Infrastructure As Code tool
  • Good knowledge of IT Service Management platforms, such as Service Now.

To be considered for this role please click on the apply button or reach out to Priya@0416787162

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Priya Srinivasan on 02 9464 5835 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.