IT Support Analyst - Level 2

Posted 08 November 2021
SalaryAU$40 - AU$56 per hour
Job type Contract
DisciplineCloud + Infrastructure

Job description

This role is a great opportunity for an enthusiastic individual seeking new challenges. Working from the R&D corporate office in Melbourne's North, you will be:

  • Providing on-site support services to customers.
  • Operating within IS&T processes and framework.
  • Providing on-site presence and support for IS&T customers.
  • Acting as the local site contact to ensure customer expectations and/or site requirements are achieved.
  • Contributing to the customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support.
  • Managing and aligning customer expectations against priorities to ensure all incidents and requests are managed in line with operational requirements.
  • Attaining a good understanding of the operational activities to ensure business impacts are minimised by outages/ incidents.
  • Providing on-site technical leadership to less experienced resources to ensure service standards are maintained.
  • Maintaining up to date knowledge of toolsets and technologies required to effectively perform the role.

Reference: 200204985

Contact: Gizaille Shaheen -

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Gizaille Shaheen on 03 86804305 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.