Application Support Lead - Digital

Posted 17 June 2022
SalaryAU$110000 - AU$140000 per annum
LocationSydney CBD
Job type Permanent

Job description

About the organisation and role:

A permanent role with a well-respect Australian financial services organisation with offices in Sydney CBD near Wynyard Station.

Highly rated on Glassdoor, current employees list the relaxed culture and supportive atmosphere as highlights. The company also highlights their flexible working atmosphere that was instituted pre-pandemic.

This newly formed role will lead a support team for a portfolio of applications, including digital apps.

Your responsibilities will include:

  • Lead a support team supporting a diverse portfolio of applications, including digital apps
  • Work w/ senior leaders to consolidate the existing ticketing work-flow process into a singular process using ServiceNow
  • Manage support requests and escalate to internal teams and vendors when needed
  • Report findings and data back to management
  • Work with products within CRM, marketing and digital platforms

The successful candidate's CV will mention much of following skills and experience:

  • 3+ years of experience working within application support, ideally with digital apps
  • Experience working with ServiceNow, Jira, Confluence, Remedy or similar ticketing products
  • Familiarity with enterprise incident and application change management procedures
  • Familiarity with databases, SQL, and office productivity skills
  • Experience in dealing with 3rd party vendors for support/operational issues


To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Kevin Monahan on 02 94645571 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.