Job description
Job/Project Description - Tasks to be Performed on a Daily Basis:
- Provide day-to-day operational support for existing Citrix VDI server farms, virtual desktops, and RDS deployments.
- Monitor system health and availability, address performance issues, and resolve infrastructure-related incidents within agreed service levels.
- Maintain and update Standard Operating Environment (SOE) images, including minor version upgrades and patching, in line with existing approved configurations.
- Participate in scheduled Disaster Recovery drills and ensure readiness of VDI infrastructure.
- Ensure compliance with security policies, GPOs, and configuration standards.
- Maintain documentation and runbooks for VDI, RDS, and SOE-related processes.
- Escalate application-level or end-user profile issues to appropriate resolver teams.
Mandatory Requirements:
- Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
- Must be an Australian Citizen
Required Attributes and Skills:
- 2+ years of experience in supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
- Strong experience with Microsoft Remote Desktop Services (RDS) and session host infrastructure.
- Proficiency in managing and maintaining SOE images for Windows-based virtual desktops.
- Familiarity with Citrix Studio, Director, StoreFront, and related components.
- Solid understanding of patching, user access control, and image lifecycle management.
- Experience working in highly secure, structured environments with formal change and incident processes.
Desired Qualifications:
- Citrix Certified Associate - Virtualization (CCA-V) or equivalent.
- Microsoft certifications related to Azure Virtual Desktop, Windows Server, or End User Computing.
- Prior experience supporting virtual desktop solutions in government or compliance-heavy environments.
- Familiarity with ITIL-based support practices.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 8680 4238 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
