ICT Support Officer

Posted 29 April 2022
SalaryLong-term contract + weekly pay
LocationCanberra
Job type Contract
DisciplineIT General
ReferenceBBBH255977_1651216041

Job description

Join a small Government Agency and utilise skills in project support and service desk support. You will work in a collaborative enviornment with stakeholders across multiple projects and solve technical problems.

A current Baseline security clearance is required for this positions.

As a Technical Project Support Officer you will:

  • Work collaboratively with technical and business stakeholders to identify and resolve issues.
  • Build and maintain appropriate and effective business relationships with our service provider, project team and internal stakeholders.
  • Maintain a database of all IT equipment across all office locations
  • Liaise with agency providers to keep track of IT equipment on hand vs ordered.
  • Coordinate the distribution of IT equipment to all Agency staff including remote staff.
  • Understand technical information and communicate it effectively at all levels to both technical and non-technical audiences.
  • Support the Project and Product Leads across the section with project planning, administration, reporting and deliverables.

Experience required:

  • Experience in service desk support and/or incident management and has a broad understanding of all aspects of IT.
  • Customer service focus with experience in customer-facing roles. Understand technical information and communicates effectively.
  • Ability to work in a team environment, participate in project meetings and engage with both business and technical stakeholders.
  • Demonstrate an analytical and systematic approach to problem solving.
  • Experience supporting /coordinating ICT projects, ideally within a government agency.

Reference: 255977

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Antonia Levantis on 02 61519211 or email: alevantis@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.