IT Customer Service Officer

Our client, the largest global enterprise in the world, is seeking an IT Customer Service Officer.

Key Responsibilities

• First and second level computer troubleshooting
• Provide accurate information and assistance to clients, businesses, and members of the public.
  
• Handle inquiries, complaints, and requests for information in a professional and timely manner.
  
• Assist with the lodgement of documents and correspondence.
  
• Resolve issues and escalate complex matters requiring analysis or specialized knowledge.
  

• Process applications, verify documentation, and maintain up-to-date records.
  
• Manage end-to-end systems processing and data entry.
  
• Conduct follow-up communication and manage contract documentation.
  
• Ensure all actions are compliant with internal policies and relevant regulations.
  

• Maintain a clean, organized, and accessible work environment for staff and visitors.
  
• Monitor and manage office resources, supplies, and equipment.
  
• Escalate facility-related concerns to the appropriate personnel as needed.
  

• Respond to a broad range of customer circumstances, providing support through various channels (in-person, phone, online).
  
• Deliver empathetic assistance to clients during challenging situations.
  
• Provide basic clinical or specialist support where applicable (training provided if required).
  
• May involve supervision or guidance of junior team members.
  

Key Requirements

• First and second level computer troubleshooting
• Proven experience in customer service or administrative support roles.
  
• Strong interpersonal and communication skills.
  
• High attention to detail and ability to manage multiple priorities.
  
• Competent in using digital systems and office software.
  
• Ability to work both independently and within a team.
  
• Knowledge of compliance and confidentiality requirements.
  
• Experience in a community, healthcare, or public-facing environment is desirable.
  

Benefits:

• Supportive and inclusive team culture
  
• Opportunity to make a meaningful impact in people's lives
  
• Continuous training and development opportunities
  
• Modern, accessible workspace
  

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To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jennifer Bohm on 02 9464 5518 or email: [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.