Job description
- Candidates must be Melbourne based - Interviews ASAP
- 12 months Contract with likely extensions
- Melbourne CBD Office - Onsite 5 days per week
Work as an L3 & MacOS Support Engineer with a leading consulting firm on one of their established Melbourne based projects.
Responsibilities include:
L3 Support Responsibilities:
- Develop and implement IT asset management policies, procedures, and best practices in alignment with ITIL standards.
- IMAC support in person for critical 3 offices
- Walk up support and Floor Walking support comprising of floor changes, new desks, new workplace requirements, office WIFI support / testing,
- Provide support for authorised hardware / software related incident(s) and Service Request(s) that cannot be resolved by Level 1 IT Service Desk support / L1.5 RTS team
MacOS Support Responsibilities
- Level 3 support and proficiency in MacOS environments. Provide advanced technical assistance and support for MacOS systems and associated applications
- Provide Level 3 technical support for MacOS desktops, laptops, and associated peripherals.
- Install, configure, and maintain MacOS operating systems and applications.
Skills Required:
- Proven experience in Level 3 support, troubleshooting, and problem-solving for MacOS environments.
- Strong knowledge of MacOS operating systems, applications, and hardware. Experience with MacOS deployment tools and remote support tools.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Kumar Jain on 03 86804235 or email: [email protected] and quote the above job reference number.
