Major Incident Manager

Posted 16 December 2021
LocationNew South Wales
Job type Permanent
DisciplineCloud + Infrastructure, Executive IT

Job description

  • Premier Australian Retailer
  • January 2022 start date
  • $138k base (including shift loading) + super + bonus

Role Outline

One of Australia's largest, and most beloved, retail companies is looking to add a Major Incident Manager to its leadership team. This is an integral role working with their 24/7 IT Support / major incidents team across two Western Sydney sites.

In this role, you will be involved in leading a team of industry-leading experts ensuring IT and mobile services run as uninterrupted as possible with maximum uptimes. You will manage your team making sure controls and best practice procedures are adhered to.

The key focus of the role will be to ensure that any major incidents are dealt with effectively and in the shortest time possible.

Skills and experience required:

  • Experience in a Team Lead or Management level role
  • Proven experience in major incident management
  • Exceptional communication skills
  • Ability to reduce incident management times
  • Demonstrated experience in a large / enterprise environment
  • Diverse technology knowledge across all major technologies

The core technologies you will need to be skilled with include PC, Chromebook, iPhone, Android, MS Office and Google applications. Additionally, experience with CA Service Desk Manager, AppDynamics or Splunk would be highly regarded.

Please note you will be required for shift work across two sites in Western Sydney which will be on site.

On offer to the successful candidate is a salary package of $138k base (including shift loading) + super + bonus with a January 2022 start date. This is a permanent role in an organisation that is driven to bring out the best in everyone with long term career growth potential.

Reference 200205838

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Aidan Daly on 02 9464 5716 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.