Senior Business Analyst - Salesforce implementation

Posted 23 October 2023
LocationMacquarie Park
Job type Contract
DisciplineProject Services + Transformation

Job description

Collaborate with stakeholders to gather, analyse, and document detailed business requirements and user stories related to users experience and other processes. Conduct workshops and surveys to understand business needs and objectives.

  • Analyse existing business processes, workflows, and systems to identify areas for improvement and optimisation.
  • Develop process models, diagrams, and documentation to illustrate current and future state processes.
  • Create clear and comprehensive documentation, including business requirements documents, user stories, and functional specifications.
  • Maintain accurate records of requirements, changes, and decisions throughout the project lifecycle.
  • Act as a liaison between business stakeholders and technical teams, ensuring effective communication and understanding between both parties.
  • Manage stakeholder expectations and resolve conflicts by facilitating productive discussions.
  • Analyse business data to identify trends, patterns, and insights. Utilise data analysis tools and techniques to support data-driven decision-making processes.
  • Execute test plans to validate that the implemented solutions meet the defined business requirements.
  • Monitor the performance and effectiveness of implemented solutions.
  • Collect feedback from stakeholders and users to identify areas for continuous improvement and optimisation.


  • A Degree or equivalent experience in business, management or information management.
  • Strong understanding of digital transformation concepts and methodologies.
  • Excellent communication skills.
  • Ability to multi-task, prioritise, work under pressure, work autonomously and meet deadlines.
  • Experience in Higher Education or salesforce implementations highly regarded.
  • Experience in Agile methodology practices highly regarded.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Elsa Ambrosini on 0452426715 or email: ea[email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.