Service Desk Analyst - Level 2

Job details

Posted
03 July 2025
Salary
Negotiable
Location
Queensland
Job type
Permanent
Discipline
IT General
Reference
270396

Job description

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We're looking for a Level 2 Service Desk Analyst to join a growing, service-driven team supporting a fast-paced national business.

🔧 What You'll Do

  • Provide Level 2 support across desktop, mobile, and cloud systems.

  • Manage and resolve incidents using a ticketing system (Freshservice preferred).

  • Troubleshoot issues related to Windows OS, Microsoft 365, and mobile platforms.

  • Support users remotely and onsite - local travel may be required.

  • Collaborate with the wider IT team on endpoint security, user access, and systems maintenance.

🧩 What You'll Bring

  • Minimum 2 years' experience in a Level 2 IT support role.

  • Strong working knowledge of Windows OS, Microsoft 365, and mobile device platforms.

  • Excellent communication, customer service, and problem-solving skills.

  • Ability to work independently and manage competing priorities.

🌟 Nice to Have

  • Experience with Microsoft Dynamics 365.

  • Familiarity with Intune, Active Directory, and endpoint security tools.

  • ITIL Foundation certification (or equivalent).

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.