Job description
Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We're looking for a Level 2 Service Desk Analyst to join a growing, service-driven team supporting a fast-paced national business.
🔧 What You'll Do
Provide Level 2 support across desktop, mobile, and cloud systems.
Manage and resolve incidents using a ticketing system (Freshservice preferred).
Troubleshoot issues related to Windows OS, Microsoft 365, and mobile platforms.
Support users remotely and onsite - local travel may be required.
Collaborate with the wider IT team on endpoint security, user access, and systems maintenance.
🧩 What You'll Bring
Minimum 2 years' experience in a Level 2 IT support role.
Strong working knowledge of Windows OS, Microsoft 365, and mobile device platforms.
Excellent communication, customer service, and problem-solving skills.
Ability to work independently and manage competing priorities.
🌟 Nice to Have
Experience with Microsoft Dynamics 365.
Familiarity with Intune, Active Directory, and endpoint security tools.
ITIL Foundation certification (or equivalent).
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Anna Reyes on + 617 3709 7456 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
