Job description
Senior ESM DevOps & Integration Engineer
Location: ACT, NSW, QLD, VIC (Hybrid Work Arrangement)
Contract Duration: 18 Months (with potential 18-month extension)
Security Clearance: Must be able to obtain NV1 Clearance
Work Hours: Maximum 37.5 hours per week
Citizenship: Australian Citizens only
We are seeking an experienced Senior ESM DevOps & Integration Engineer to join a dynamic and growing federal government program supporting enterprise-level digital service management systems.
In this critical role, you will design, develop, implement, and maintain modern Enterprise Service Management (ESM) solutions integrated with cloud services like AWS and Azure. The role focuses on backend integration, automation, and technical support across a wide enterprise ecosystem.
This is a hybrid role, requiring a minimum of three days in the office each week, with flexibility for the remaining days, in accordance with agency policy.
To be successful in this role you must:
Develop and implement scalable ESM solutions aligned with business goals and industry best practices.
Design and support backend integrations using AWS and Azure services, including Power Apps, SQS, Lambda, and SNS.
Develop automation scripts and plugins in Python, Java, and Groovy.
Provide technical support and training to drive effective user adoption.
Ensure secure system integration with other enterprise tools and platforms.
Implement compliance and security controls to safeguard sensitive information.
Identify and deliver process improvement initiatives to enhance service delivery efficiency.
Evaluate and balance the cost-efficiency of ESM platform investments.
To be considered for this role you must:
Minimum 2+ years of experience in ESM or ITSM platforms such as Jira Enterprise Service Management, BMC Remedy, or ServiceNow.
Proficiency in Python, Java, and Groovy for scripting and integration tasks.
Experience with AWS or other major cloud service providers.
Practical understanding of CI/CD tools like GitLab, GitLab Pipelines, and Bitbucket.
Solid knowledge of ESM platforms including ServiceNow, BMC Helix, Jira Cloud, Cherwell, or equivalent.
Strong analytical and communication skills with proven ability to work collaboratively in multi-disciplinary teams.
ITIL Foundation or higher (e.g., ITIL Managing Professional).
Advanced ESM certifications such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
Familiarity with other ESM platforms such as Ivanti, Freshservice, or Zendesk.
Knowledge of infrastructure-as-code tools such as Terraform or AWS CloudFormation.
Previous experience in a similar role in large enterprise environments.
When inquiring about this role, please quote the job number #270078
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
