Job description
Job Title: ServiceNow Technical Lead
Location: Brisbane
Job Type: Contract - ASAP to 30 June 2025 + 2 x 12 month extensions
Please Note: to be considered you MUST be at minimum an Australian Citizen but preferably have a NV1 clearance
Overview: We are seeking a suitably qualified and experienced ServiceNow Technical Lead to deliver and support a range of ICT projects/programs. The ServiceNow Technical Lead will play a crucial role as the bridge between business and technical teams, administering and developing the ServiceNow platform. This includes both out-of-the-box and custom solutions to meet business needs.
Responsibilities:
- Lead, manage, and mentor a development team, setting priorities, allocating work, and fostering a high-performance culture.
- Develop and maintain development plans and schedules, ensuring timely delivery, budget adherence, and high-quality outcomes.
- Collaborate with clients and stakeholders to design, develop, test, and implement solutions, including integrations, customisations, and enhancements, in line with business requirements and organisational standards.
- Establish best practices for ServiceNow development and document knowledge transfer materials to uplift organisational capability.
- Perform regular performance testing, maintenance, and upgrades to ensure system stability.
- Facilitate rapid resolution of issues and/or faults within ServiceNow applications and modules in collaboration with technical teams and business area staff.
- Monitor new ServiceNow features and functionalities, recommending and implementing development, process, and systems enhancements for continuous improvement.
- Work with vendors and internal teams to mitigate delivery risks and issues and remove blockers.
- Participate in Agile project/program teams or business as usual areas as directed.
- Perform additional duties as required.
Mandatory criteria:
- Proven experience in leading, managing, and mentoring development teams, delivering quality results using Agile methodology.
- Hands-on technical lead experience across the Software Development Lifecycle (SDLC), acting as the conduit between business and technical teams.
- Experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards, including ITSM, ITOM, and HR.
- Proficiency in developing and customising ServiceNow modules, workflows, forms, and scripts.
- Experience in monitoring system health and proactively addressing issues to minimise downtime.
- Proficiency in Microsoft development practices, platforms, and technologies such as Office 365, SharePoint, and Azure DevOps.
- Excellent communication skills, with the ability to distil technical information and communicate effectively.
- Experience in managing and delivering high-quality results within time constraints and competing priorities.
- Knowledge of relevant frameworks, including ICT frameworks.
Desirable criteria:
- Tertiary qualifications or industry-recognised certification in Information Management, Computer Science, or a relevant discipline.
- Industry-recognised ServiceNow certification, such as ServiceNow Certified Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), or ServiceNow Certified Application Developer (CAD).
- Knowledge of IT frameworks, such as ITIL and TOGAF.
- Experience delivering large-scale ICT transformation projects/programs.
Benefits:
- Competitive remuneration package based on experience and skills.
- Opportunity to work with a dynamic and creative team.
- Professional development and career growth opportunities.
Nicole Folkard - Senior Account Manager
T: 02 6151 9217
M: 0401 063 755
