Job description
Ready to lead multi-million-dollar contact centre and BPO deals in the banking and insurance space? This is a rare opportunity to join one of the world's top technology and services firms, driving strategic growth across Tier 1 and Tier 2 financial institutions in Australia.
We're on the hunt for a seasoned Account Director who knows the ins and outs of CX and contact centre outsourcing - someone who can open doors, lead complex sales cycles, and manage high-value enterprise relationships with commercial finesse and credibility.
🧠What You Bring:
- 10+ years in account management, sales, or delivery within BPO, contact centre, or CX transformation environments
- Strong connections and deal experience in Australian banking and insurance
- Ability to lead RFPs, craft enterprise solutions, and work cross-functionally with global teams
- Commercial acumen with P&L ownership and a strong track record of hitting revenue targets
- A strategic mindset, paired with the hustle to win net-new business and expand existing relationships
💥 What You'll Be Doing:
- Own executive relationships across major banking, financial services, and insurance (BFSI) clients
- Lead large-scale BPO and customer experience (CX) outsourcing deals - from discovery to contract
- Work closely with global delivery teams to ensure seamless execution across contact centre and back-office operations
- Drive revenue growth, margin performance, and client satisfaction across strategic accounts
- Be the face of innovation in the BFSI outsourcing space - advising clients on CX transformation, automation, and digital strategy
💎 What's On Offer:
- Base salary between $220K-$250K + Super + Bonus
- Work with a global leader in digital operations and customer experience
- Huge runway for growth across high-value Australian accounts
- Access to cutting-edge BPO capabilities, AI/CX tools, and offshore scale
- A collaborative and high-performing team environment
This isn't just a farming role. It's a chance to take the reins on major accounts, shape transformation agendas, and truly make your mark in the enterprise outsourcing space.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Dean Khan on + 612 9464 5515 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
