Our client in the non-for-profit sector is looking for a customer experience focused Business Systems Analyst to join their dynamic project team. As the Business Systems Analyst, you will play a crucial role in aligning technology solutions with customer objectives. Collaborating with multidisciplinary teams, you will analyse, design, and implement improvements to CRM systems. The ideal candidate will have a deep understanding of CRM functionality and a proven track record of enhancing customer journeys through system optimisation.
- Evaluate and assess current CRM system to identify opportunities for enhancement.
- Collaborate with stakeholders to understand business processes and customer experience goals.
- Conduct workshops and interviews to gather business requirements related to CRM and customer experience.
- Translate business needs into clear and concise technical specifications.
- Propose and implement enhancements to CRM systems to improve customer interactions.
- Customise and configure CRM workflows to align with customer-centric processes.
- Work closely with technical teams to integrate CRM systems with other business applications.
- Collaborate with stakeholders to ensure seamless data flow and system interoperability.
- Develop training programs for end-users on CRM system functionalities.
- Provide ongoing support and troubleshooting for CRM-related inquiries.
- Ensure the integrity and accuracy of customer data within CRM systems.
- Implement data quality controls and procedures to enhance the overall customer data experience.
- Bachelor's degree in Information Technology, Business, or a related field.
- Proven experience as a Business Systems Analyst with a focus on CRM systems.
- In-depth knowledge of popular CRM platforms (e.g., Salesforce, Microsoft Dynamics).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Sonia Robertson on 08 74220613 or email: [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.