Job description
JOB DESCRIPTION
Communications Manager, Education
POSITION SUMMARY
We are seeking an experienced and passionate Communications Manager to join clients Member Education team which is part Customer & Growth team.
The purpose of this role is to develop and deliver a market leading education program that engages our members and contributes to their retention - by supporting and encouraging them to better understand and take action on their super and optimise their retirement outcomes.
In this role, you will be responsible for:
- Managing the end-to-end development and delivery of our member education webinar and seminar program - including concept development, writing and managing member engagement materials, executive and guest speaker management, scripting, slide and video content development, business wide approvals, and reporting and measurement.
- Managing communications aspects of large-scale member engagement events like the Annual Members' meeting - including development and implementation of a multi-channel member engagement campaign, content development such as drafting executive speeches and scripting, slides, briefing notes and working with executive SMEs to develop Q&A panel responses and other support materials.
- Working with our Workplace Education Managers to develop education materials and content to support workplace education activity for our largest key clients.
- Writing and developing educational content including fact sheets, articles, web content, and videos.
- Delivering insights on client and member education needs and driving innovation and improvements in the program to increase its reach and effectiveness.
The ideal candidate will have a strong background in superannuation education and communications and content development, excellent written and verbal communication skills, and a passion for creating impactful and customer-centric materials. If you are a creative and detail-oriented individual with a proven track record, join our vibrant team and help us make a difference in the lives of our members.
KNOWLEDGE, SKILLS AND ABILITIES
Experience
- 7+ years broad based communications and / or member education experience.
- Proven track record in developing and delivering strategies and communications programs.
- 5+ years financial services / superannuation experience including sound knowledge of the superannuation environment and regulations.
- Experience within a large integrated marketing team and working with corporate super relationship management teams (desirable).
Skills
(general and technical)
- Superior communication (verbal and written) and interpersonal skills with the ability to convert the technical to the simple
- Strong copywriting, editing, and proofreading skills
- Client and customer focus, delivers results, builds relationships, exercises sound judgment
- Strong problem solver, with the ability to judge and manage competing priorities
- Sound influencing skills and ability to adapt communication style to meet different audience needs or to appeal to others whose support is important
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Yash Jain on 03 8680 4238 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
