Customer Support Consultant

Posted 20 July 2022
LocationAustralian Capital Territory
Job type Permanent
DisciplinePaxus Jobs

Job description

About Paxus

When you join Paxus, you will see what sets us apart. Not only are we Australia's leading provider of technology and digital talent, our unique culture focusing on passion makes Paxus the perfect place to achieve your career goals. Backed by our global parent company Adcorp, we value integrity and offer a diverse our workforce flexible working, performance based benefits as well as a friendly and collaborative team environment.

The key focus of a contractor care consultant will be to provide high quality customer service though end-to-end contractor support services. As a contractor care consultant, you will play an integral role to the provision of Paxus services as you will proactively manage the contractor cycle, from contract generation and new starter documentation, through to extension and more by following National Best Practice processes and procedures.

You will be highly customer focussed, contractor care consultant will be service, and delivery proud and will do what is required to make sure every contractor is paid first time, every time. This includes proactively following up with the sales and recruitment teams ensuring all required information is received for effective set-up, processing and payment.

You will be required to focus on ensuring contractors are onboarded in a timely and accurate manner. You will promote Paxus service, and issue resolution will be your priority.

We will trust you for:

  • Contractor Readiness

  • Contractor Management

  • Payroll and Timesheet Coordination

  • Extensions and Offboarding

  • Database Management

  • WHS Facilitation

  • Visa Facilitation

  • Client Reporting and Invoicing Facilitation

  • Process Improvement

Culture & Benefits:

Join a very helpful and supportive team

  • You will have established pathways for personal career progression

  • Flexible working conditions in our stunning office with lovely views

  • Exceptional L&D program

  • Work perks with our reward programs in different categories - home appliances, entertainment, personal care and wellness, fitness, gardening, gift cards, TV, Sound & Audio, etc

We are willing to train for this role. You just need to bring right attitude, passion to learn, energy to provide exceptional service to the contractors along with some experience in administration.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jocelyn Moore on 02 61519204 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.