CX Quality Analyst

Posted 02 August 2022
LocationMacquarie Park
Job type Contract

Job description

About the organisation and role:

A 6-month contract role with an Australian telco with offices in Macquarie Park and a hybrid in-office / WFH environment.

Highly rated on Glassdoor, current employees in similar roles highlight the inclusive culture, welcoming managers, and state-of-the-art campus that includes on-site GP, daycare, cafes, and gym with end-of-trip facilities as highlights.

Your responsibilities will include:

  • Ensure digital products are accessible and designed with optimal usability for all people
  • Consult and recommend best practices by embracing the limitation of disability and drive to improve existing designs
  • Monitor quality and compliance to the Accessibility WCAG 2.1
  • Assess the severity of an accessibility problem by considering both compliance and the practical impact for people with a disability
  • Educate others to increase awareness of Inclusive Design principles

The successful candidate's CV will mention much of following skills and experience:

  • 4+ years of working within a Digital CX Design environment
  • International Association of Accessibility Professional Certification / Web & Digital Access Accreditation
  • Strong stakeholder management
  • High level understanding of SEM and SEO Usability Testing


To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Kevin Monahan on 02 94645571 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.