End User Support Engineer

Posted 04 November 2021
SalaryAU$80000 - AU$90000 per annum
Job type Permanent
DisciplineIT General

Job description


As part of your role as the EUC Administrator you will be responsible for
- Reviewing and improving our EUC processes and environment by:
o Driving automation and striving for zero-touch deployment
o Implementing the best fit for purposes solutions
o Proactively increasing our device availability and reducing amount of device failures
- Developing and documenting the procedures and methodologies for our:
o Asset lifecycle management
o Endpoint and mobile device management systems
- Procuring, testing and implementing new EUC devices, systems, technologies and solutions
- Ensuring the maintenance and optimisation of our:
o EUC assets
o Virtual desktop environment
o Endpoint and mobile device management systems
o Operating system images
o Configuration items
- Handing over support of the devices to the IT Operations Team ready for the production environment


- Experience in deploying and supporting Windows and applications in an enterprise environment
- Medium to advanced level experience with automating manual processes
- Knowledge and experience in an enterprise-grade endpoint management system such as VMware Workspace One, Microsoft Configuration Manager, or IBM BigFix, VMware Horizon
- Packaging and deployment of applications and patches, managing and supporting a Windows based SOE/MOE
- Troubleshooting system, application and deployment issues
- Broad knowledge on the hardware and software components in end user computing
- Knowledge of Active Directory and Group Policy
- Experience with enterprise-grade Endpoint and Mobile Device Management tools
- Experience with managing Thin Client hardware
- Understanding of ITIL deployment and release processes

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact David Ruiz on 03 86804202 or email: druiz@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.