Helpdesk Support

Posted 03 November 2021
LocationGold Coast
Job type Permanent
DisciplineIT General

Job description

About the company:

This role is based in the Gold Coast and is part of a growing and recognizable organization that provides necessary services to a strong client base, covering a broad range of services.

This company is driven to deliver professional services in the technology sector of which the company and its employees are passionate about.

About the role:

This position provides level 1 support and will handle:

  • Ticket prioritization and delegation
  • Diagnosing and analyzing IT related issues
  • The escalation of incidents to necessary level 2/team leader support
  • Using Service Desk systems to log tickets and incidents
  • Logging issues with partner, vendor and 2nd party organizations
  • Providing support to team leaders by maintaining and monitoring the networks/systems of customers
  • Involvement with Cloud IT and Telecommunications Solutions

You will be providing the first line of support to the companies valued customer and client base and will be an integral support system.

Skills and experience:

  • Strong knowledge of Microsoft applications including Windows 10, Office 2016 and 365.
  • Basic knowledge of:
    • Microsoft Server Applications including Server 2016/19 and Microsoft Active Directory.
    • Microsoft office 365 specifically the migration, support, and management
    • Server hardware and virtual environments
    • Networking technology such as TCP/IP, DNS, DHCP, routing/subnetting and firewall technologies.

Benefits and Culture

Joining this well-established technology company is an excellent opportunity for anyone looking to advance themselves in a growth industry. This role can open a multitude of opportunities internally within the business and will set you up for a fast track in career advancement. They offer many company benefits including internal training to upskill their employees. The company actively encourages a social atmosphere with team social events, BBQ's, and charity events to immerse in the positive culture they encourage. Join this incredible company and advance yourself at one of the best in the field.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Jordan Ricketts on 07 33395608 or email: and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.